Shop info
FAQ
The most important questions about condition, shipping, variants and ordering at a glance.
Frequently asked questions
Short and clear answers for fast buying decisions.
1How do you test devices?
All devices go through a structured technical check before listing.
2How is condition graded?
We use consistent quality levels: Excellent, Very good, Good, Fair.
3Battery health and warranty?
Every condition level comes with at least 85% battery health, and every device includes a 12-month warranty.
4What shipping options are available?
Available methods depend on current shop configuration: DHL parcel: Germany 6.00 EUR (1-3 business days), Europe 12.00 EUR (3-7 business days). Free shipping from 100 EUR
5Can I choose the exact variant?
Yes. On the model page you can pick storage, color and condition directly.
6What if my combination is out of stock?
The configurator suggests the closest available option automatically.
7How does warranty work?
You can find the warranty information directly on each product page.
Support email: [email protected]
Please include your order number and model for faster support.